Shipping & Delivery Policy

Effective Date: October 17, 2025

Mackai Time ensures every watch is handled with the utmost care, packaged securely, and shipped through trusted, insured carriers.

Shipping Method

All orders are shipped via FedEx Overnight, fully insured for the purchase amount.

For security reasons, deliveries are made to the buyer’s nearest FedEx Hold Location (not residential addresses) and must be picked up in person with valid ID.

Tracking information will be provided once the watch ships.

Processing Time

Orders typically ship within 1–2 business days after payment clears.

We do not ship on weekends or holidays.

Shipping Insurance

Every shipment is fully insured until it is signed for at pickup.

Once collected, responsibility transfers to the buyer.

International Orders

International delivery is available to select countries.

Buyers are responsible for all customs duties, taxes, and import fees.

If your shipment is delayed or lost in transit, contact us immediately at [email protected] so we can coordinate with the carrier.