Return & Refund Policy

Effective Date: October 17, 2025

At Mackai Time, we stand behind the authenticity and quality of every timepiece we sell. If for any reason you’re not fully satisfied with your purchase, please review our return and refund terms below.

Eligibility for Returns

Returns are accepted within 48 hours of receiving your watch.

The item must be returned in the exact condition it was received, including all accessories, boxes, papers, and protective materials.

Watches showing signs of wear, tampering, sizing, or alteration (including strap changes or removal of protective stickers) will not be eligible for return.

Return Process

Contact us within 48 hours of delivery at [email protected] to request a Return Authorization.

Once approved, you’ll receive detailed return instructions.

The watch must be shipped back via FedEx Overnight, fully insured, using the label provided or a service pre-approved by Mackai Time.

Upon receipt and inspection, a refund will be issued to the original payment method, minus shipping costs.

Refunds

Refunds are typically processed within 3–5 business days after the returned watch passes inspection.

Watches returned without prior authorization or not meeting the above conditions will be refused and returned to the sender.

Mackai Time reserves the right to refuse any return that does not meet these criteria.